FAQs

Sign in to your account to see your orders and their delivery status. You can also use the link in your order confirmation email, or WhatsApp us on 081 786 9092 with your order number.

Please allow 2–7 days for your order to be processed. We work to get every order out as quickly as we can. See our shipping policy for more.

Yes. WhatsApp 081 786 9092 or email sales@alshardware.co.za and our team will help with quotes, stock checks and bulk orders.

You have 30 days after receiving your item to request a return. Email online@alshardware.co.za to start. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without a return request won't be accepted.

If the product isn't faulty, a 15% handling fee plus the courier fee applies. Items must be unused, in their original packaging with tags, and come with proof of purchase.

Perishable goods, custom or special-order items, personal care goods, hazardous materials, flammable liquids or gases, sale items and gift cards. Read the full returns & refunds policy.

We'll let you know once we've received and inspected your return. Approved refunds go back to your original payment method. Your bank may take a few days to process it.

Yes. Trade customers can apply for a credit account for better pricing and payment terms. Apply for credit.

We have 12 branches across Gauteng, the Free State, the Eastern Cape and KwaZulu-Natal. Find your nearest one, with addresses and trading hours, on our stores page.